Mry33 Privacy Policy – Malaysia User Personal Data Protection

At mry33, we understand that your trust in us begins long before you place your first wager. It starts the moment you enter your name and phone number during registration. That is why we take privacy extremely seriously — not merely to comply with the law, but because we genuinely value the trust you place in us.

This Privacy Policy explains exactly what data we collect from you, why we need it, how it is stored and protected, and your rights as the owner of that data. It is written in plain language because we believe you deserve to know clearly — not have it buried behind complex legal jargon.

Mry33 only collects data that is strictly necessary to provide you with a safe, fair, and seamless service. We do not collect unnecessary data, and we do not sell your information to any third party.

A) Information you provide directly:

• Full name, date of birth, and email address upon account registration
• Phone number for account verification and important communications
• Identity document (national ID or passport) for the KYC process
• Bank account or e-wallet information for deposit and withdrawal purposes
• Any information you provide when contacting customer support

B) Information collected automatically:

• IP address, device type, operating system, and web browser used
• Access log data including dates, times, and pages visited
• Wagering history and financial transactions on the platform
• Cookies and session data to ensure a smooth user experience
• General location data (IP-based) for security and compliance purposes

Every piece of information we collect has a clear and legitimate purpose. Here is how we use your data:

We will not use your data for any purpose not stated above without obtaining your consent first.

Mry33 does not sell, rent, or commercialize your personal data to any external party. However, there are certain situations where we need to share your information with trusted third parties:

• Payment service providers: To process your deposits and withdrawals via FPX, DuitNow, TNG eWallet, Boost, and other supported payment channels. These providers are bound by strict confidentiality agreements.
• Identity verification providers: To complete the KYC process to ensure account security and compliance with regulatory requirements.
• Gaming service providers: Usernames and game data are shared with game software providers to deliver a seamless gaming experience.
• Relevant authorities: We may be required to disclose information to government authorities or regulatory bodies when mandated by law or court order.
• Analytics services: Anonymous and aggregated data may be shared with analytics platforms to help us understand and improve platform usage.

Protecting your data is more than a legal obligation for us — it is a personal commitment. mry33 invests in cutting-edge security infrastructure to keep your information safe at all times.

• 256-bit SSL encryption: All communications between your device and mry33 servers are protected with the same industry-grade encryption used by financial institutions.
• Secure password storage: Your password is never stored in plain text. We use one-way hashing with a unique salt for each account.
• Two-factor authentication (2FA): An additional security layer is available for all accounts. We encourage all members to enable 2FA.
• 24/7 Monitoring: Our cybersecurity team continuously monitors systems to detect any suspicious activity or intrusion attempts.
• Data segregation: Member funds are held in accounts separate from company operating accounts, ensuring your money is always protected.
• Regular security audits: The mry33 platform undergoes regular penetration testing and security audits conducted by qualified independent parties.

Mry33 uses cookies and similar technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential cookies: Required for the platform to function properly. This includes login session cookies and security cookies. These cannot be disabled.
• Preference cookies: Saves your settings such as preferred language, time zone, and display preferences so you do not have to reconfigure them every time.
• Analytics cookies: Helps us understand how members use the platform so we can continuously improve it. This data is collected in aggregate and anonymised form.
• Marketing cookies: Used to display relevant offers and promotions to you. You may unsubscribe from marketing communications at any time through your account settings.

You can control and delete cookies through your web browser settings. However, disabling essential cookies may affect platform functionality.

You have full control over your personal data. mry33 respects and facilitates the exercise of the following rights:

To exercise any of the rights above, contact our privacy team via live chat or email at [email protected]. We will process your request within 30 business days.

Mry33 does not retain your data longer than necessary. The following are our data retention guidelines:

• Active account data: Retained for the duration your account is active plus 2 years after account closure for the purpose of resolving any claims.
• Financial transaction records: Retained for a minimum of 7 years in accordance with anti-money laundering (AML) legal requirements.
• Support communication logs: Retained for 3 years for service quality and dispute resolution purposes.
• KYC documents: Retained for 5 years after account closure in accordance with regulatory requirements.
• Anonymous analytics data: May be retained indefinitely as it contains no personally identifiable information.

Mry33 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to you via email or in-account notification at least 7 days before taking effect.

We encourage you to review this page regularly. The "Updated" date at the top of this page always reflects the latest version of this policy.

Contact the Privacy Team

Have a privacy question or want to exercise your rights? We're here to help.

Data access requests are processed within 30 business days.